We are Black Tree Organics. We operate the website www.blacktreeorganics.co.uk. Our company address is Black Tree House, 15 Doddington, Hopton Wafers, Worcestershire, DY14 0NR.
We collect, use and are responsible for certain personal information about you. When we do so we are regulated by the General Data Protection regulation (GDPR) which applies across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposed of those laws.
www.blacktreeorganics.co.uk(Site) is operated by Black Tree Organics. We collect information that you provide to us by filling in forms on our site. This includes information provided at the time of registering to our Site (where applicable), subscribing to our services (where applicable), ordering products through the Site, personalising with our Site with your preferences, posting material or requesting further services.
Security of shared information
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your information transmitted to our Site. Any transmission you make is entirely at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access and require that our suppliers do the same.
Google Analytics Tracking
Our Site tracks and gathers data using a third-party app by Google called Google Analytics. This stores information anonymously on Google’s servers. It gathers information such as visitor’s country of origin, the devise used, pages visited and basket value. We use these stats to identify any pinch points for our customers journey and then use it to improve their journey through our site. These statistics help us to identify the most common devices used to visit our site, so we can target specific roadmap improvements for those commonly used platforms (mobile, iPad etc) Google Analytics only reflects the code update being applied to anonymize your IP address therefore the user’s identity cannot be tracked back to their online account details.
Instagram: We use Instagram to post marketing activity, we occasionally use the paid advertising service to target users based on demographics. We promote products, offers, news and brand messages – this is all run through Facebook Advertising platform.
UNSUBSCRIBING FROM MARKETING COMMUNICATIONS
If you have consented to us sending you marketing information you have the right to change your mind and ask us not to send you marketing information any more. We will always ask you (before collecting your information) if you would like to receive information from us for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your information.
Emails: If you would like to unsubscribe from any email newsletters you can also click on the ‘unsubscribe’ button at the bottom of the email newsletter. It may take up 72 hours for this to take place.
Contacting Customer Care
If you contact us by email, we will only hold this data to deal with your enquiry and it will be deleted promptly.
How to complain
We do hope that you will not find yourself in a position where you have to complain but should you wish to lodge a complaint, please contact Kelly Greenfield direct at firstname.lastname@example.org we will do our utmost the resolve any complaints that you may have.
Get in touch about our range today and find out more about our eco-friendly products.