Delivery & Returns

Returns Policy

We really do hope that you are happy with every purchase that you make with us.  However, if you’ve changed your mind about a product and it’s within 14 days of receipt of your order, we will be happy to exchange or give you a refund

If you have changed your mind, or have decided to cancel the contract, you will receive a full refund of the price paid for the product in accordance with our refund Policy below.

You must take reasonable care of the products whilst they are in your possession and you will be responsible for any loss we incur if you do not take reasonable care.

All we ask is that the returned product and packaging is carefully sealed, that it hasn’t been used and that it is in a re-saleable condition.

Please note that we are unable to take returns on products not purchased online at www.blacktreeorganics.co.uk.  If you have purchased from one of our stockists, please contact them direct.

In order for us to process your return as quickly as possible, please return your products to:

Customer Services

Black Tree Organics

Black Tree House

15 Doddington

Hopton Wafers

Worcestershire

DY14 0NR

Please obtain proof of postage.

Please ensure that any returns are in their original packaging. We will notify you via email once your returns have been received and checked.

Refunds

We will refund the price of the Products only if you have changed your mind about the product.

We will examine the returned Product and notify you of your refund via email within a reasonable period of time.  We will usually process the refund due to you as soon as possible and in any case, within 14 days of the day we confirmed to you via email that you are entitled to a refund of the product.

Faulty products

If your package is visibly damaged on delivery, please tell the person delivering that you wish to sign as “received damaged”.

If your goods are received as faulty or damaged once opened then please contact us at enquiries@blacktreeorganics.co.ukor call us on 01584 891722 within 48 hours of receiving your order. We would ask if you could take photographs of any damaged items and send them to enquiries@blacktreeorganics.co.uk. We can then raise any issues with our delivery company.

Products returned by you because of fault, damage in transport or mis-described will be refunded in full, including a refund of the delivery change for sending the item to you.

Exchange Policy

If you’ve decided that you would like to exchange the Product and the Product has not been used and seal remains unbroken, please let us know on the returns form inside the parcel. If you do not tell us you wish an exchange we will provide a refund.